Refunds, made clear.
The seller named on your receipt handles the payment. Start there, and we will help you find the right route if you are unsure.
01 / Find your receipt
This site does not take payments. If you bought a product shown here, check the receipt or checkout confirmation for the product, seller, date and transaction reference. The seller's refund terms and applicable consumer rights govern the purchase.
02 / If Paddle billed you
Use the support link in your receipt or your product's billing page, or request a refund through Paddle. Paddle reviews eligibility under its current refund policy, including any statutory withdrawal rights that apply where you live.
03 / If a store billed you
For an App Store or Google Play purchase, use the refund process for the store shown on the receipt. Store billing is separate from a purchase billed by Paddle.
04 / If something went wrong
If access was not delivered, the product does not work as described, or you cannot identify the seller, email hello@latenari.com with the product name, purchase email and receipt reference. Do not send a card number. We will help investigate or direct you to the seller.
05 / The important distinction
Cancelling a subscription stops future renewals; it does not automatically refund an earlier charge. A refund request is a separate step. Your legal rights are unaffected by this page.